Privacy Policy
This Privacy Policy explains how Santaliestra Limited, trading as ProficientHub (“ProficientHub”, “we”, “us”, or “our”), collects, uses, stores, and protects personal data when you use proficienthub.ai (the “Website”).
1. Who we are
The Website is operated by:
Santaliestra Limited
Trading as ProficientHub
Wexford, Ireland
Email: [email protected]
For the purposes of applicable data protection law, Santaliestra Limited is the data controller of the personal data described in this Privacy Policy.
2. Scope
This Privacy Policy applies to:
- visitors to our Website;
- users who submit information through our forms;
- individuals who contact us in relation to our services, products, or content.
3. The personal data we collect
We may collect and process the following categories of personal data.
Information you provide directly
- name;
- email address;
- phone number;
- institution or organisation.
Information we collect automatically
- IP address;
- approximate geolocation derived from IP or network data;
- browser type and version;
- operating system;
- device type;
- language settings;
- referring URL;
- pages viewed;
- clicks and interaction events;
- session duration;
- timestamps;
- UTM parameters and campaign attribution data;
- request headers and related technical metadata;
- session identifiers.
Communications data
- records of enquiries, contact requests, and follow-up communications;
- any other information you choose to send to us.
4. How we collect your personal data
We collect personal data:
- directly from you when you complete a form or contact us;
- automatically when you browse or interact with the Website;
- from service providers that help us deliver, secure, and operate the Website.
5. Why we use your data and our legal bases
To operate, secure, and maintain the Website
We use technical and network-related information to keep the Website functioning, maintain availability, prevent abuse, detect malicious activity, troubleshoot issues, and protect our systems.
Legal basis: legitimate interests.
To respond to your enquiry or request
Where you submit your contact details through a form, we use that information to respond to you, assess your request, and communicate with you about our services.
Legal basis: steps taken at your request prior to entering into a contract, and/or our legitimate interests.
To understand usage and improve our Website and services
We use website activity and engagement data to understand how visitors use the Website, which content is most relevant, what institutions or geographies show interest, and how we can improve performance, relevance, and usability.
Legal basis: legitimate interests, except where applicable law requires consent for a specific tracking technology.
To comply with legal obligations and protect our rights
We may process personal data where necessary to comply with law, enforce our rights, investigate misuse, or establish, exercise, or defend legal claims.
Legal basis: legal obligation and/or legitimate interests.
6. Cookies and similar technologies
We use cookies and similar technologies only as described in our Cookie Policy.
At present, the Website is intended to rely only on strictly necessary cookies and related technologies required for security, performance, and basic operation. If we introduce non-essential analytics, functionality, or advertising cookies in the future, we will update our Cookie Policy and, where required, request consent before using them.
7. Disclosure of personal data
We may share personal data with:
- hosting, infrastructure, and website security providers;
- cloud and edge delivery providers;
- professional advisers;
- regulators, law enforcement authorities, courts, or other public bodies where required by law or necessary to protect our rights.
Our current named service provider is:
Cloudflare – used for content delivery, network security, performance, and related website infrastructure services.
We require service providers acting on our behalf to process personal data only in accordance with our instructions and subject to appropriate confidentiality and security measures.
8. International data transfers
Some service providers may process or access personal data outside the European Economic Area.
Where personal data is transferred outside the EEA, we will ensure that appropriate safeguards are in place in accordance with applicable data protection law, such as:
- an adequacy decision; or
- the European Commission’s Standard Contractual Clauses.
9. Data retention
We keep personal data only for as long as necessary for the purposes for which it was collected, unless a longer period is required or permitted by law.
Our default retention periods are:
- Contact form submissions and enquiry records: up to 24 months after the last meaningful interaction;
- Security logs, IP logs, and technical request metadata: up to 90 days, unless a longer period is required for security investigations, abuse prevention, or legal claims;
- Behavioural and session-level usage data in identifiable form: up to 12 months, after which it will be deleted, anonymised, or aggregated where feasible;
- Cookie preference records: up to 6 months;
- Minimal suppression records: retained only as long as needed to respect opt-outs, objections, or legal compliance requirements.
We may retain data for longer where necessary to establish, exercise, or defend legal claims, or where required by applicable law.
10. Your rights
Subject to applicable law, you may have the right to:
- request access to your personal data;
- request correction of inaccurate or incomplete personal data;
- request erasure of your personal data;
- request restriction of processing;
- object to processing based on legitimate interests;
- receive personal data you provided to us in a portable format, where applicable;
- withdraw consent at any time, where processing is based on consent;
- lodge a complaint with the Data Protection Commission in Ireland or another competent supervisory authority.
To exercise your rights, contact us at: [email protected]
11. Direct marketing
We do not send marketing emails unless we have a lawful basis to do so, such as your consent or another basis permitted by applicable law.
If you receive marketing communications from us, you may opt out at any time by using the unsubscribe option in the communication or by contacting us at [email protected].
12. Children
The Website is intended for business and professional use. We do not knowingly collect personal data from children.
13. Security
We implement appropriate technical and organisational measures designed to protect personal data against unauthorised or unlawful processing and against accidental loss, destruction, or damage.
However, no method of transmission over the internet or electronic storage is completely secure.
14. Changes to this Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last updated” date.
15. Contact
If you have any questions about this Privacy Policy or our data practices, contact:
Santaliestra Limited t/a ProficientHub
Wexford, Ireland
Email: [email protected]
Cookie Policy
This Cookie Policy explains how Santaliestra Limited, trading as ProficientHub, uses cookies and similar technologies on proficienthub.ai.
1. What are cookies?
Cookies are small text files or similar technologies placed on your device when you visit a website. They are used to support website functionality, improve security, remember certain settings, and in some cases measure usage.
2. How we use cookies
We use cookies and similar technologies only where necessary to:
- deliver and secure the Website;
- maintain performance and availability;
- protect against malicious traffic, abuse, and automated misuse;
- remember your privacy or cookie choices.
3. Categories of cookies we use
Strictly necessary cookies
These cookies are essential for the operation, performance, and security of the Website. They do not require consent where they are strictly necessary.
These may include cookies used to:
- detect malicious or automated traffic;
- protect forms and sessions;
- preserve load balancing and network integrity;
- remember cookie preferences.
Non-essential cookies
We do not currently use non-essential analytics, advertising, or targeting cookies on the Website.
If we begin using non-essential analytics or marketing cookies in the future, we will update this Cookie Policy and obtain consent where required before those cookies are set.
4. Third-party technologies
Our Website currently uses infrastructure and security services provided by Cloudflare. Depending on the configuration of those services, Cloudflare may set strictly necessary cookies or process technical request data to protect and deliver the Website.
5. Managing cookies
Most browsers allow you to control cookies through browser settings. You can usually:
- block or delete cookies;
- set preferences for certain websites;
- receive alerts before a cookie is stored.
Please note that disabling strictly necessary cookies may affect the operation, security, or availability of the Website.
6. Changes to this Cookie Policy
We may update this Cookie Policy from time to time. Any updates will be posted on this page with a revised “Last updated” date.
7. Contact
If you have any questions about this Cookie Policy, contact:
Santaliestra Limited t/a ProficientHub
Wexford, Ireland
Email: [email protected]
Terms and Conditions
These Terms and Conditions govern your use of proficienthub.ai (the “Website”).
By accessing or using the Website, you agree to these Terms and Conditions. If you do not agree, you should not use the Website.
1. Operator
This Website is operated by:
Santaliestra Limited
Trading as ProficientHub
Wexford, Ireland
Email: [email protected]
2. Purpose of the Website
The Website is provided for informational and business enquiry purposes in relation to ProficientHub’s services, products, and content.
3. Acceptable use
You agree not to:
- use the Website in breach of any applicable law or regulation;
- misuse forms, communications features, or any technical functionality of the Website;
- attempt to gain unauthorised access to the Website, its servers, or related systems;
- introduce malware, malicious code, or harmful material;
- interfere with or disrupt the Website’s functionality, security, or availability.
4. Information submitted by you
If you submit information through the Website, you confirm that:
- the information is accurate to the best of your knowledge;
- you are entitled to provide it;
- it does not infringe the rights of any third party.
5. Intellectual property
Unless otherwise stated, all content on the Website, including text, graphics, branding, design, logos, layouts, and software elements, is owned by or licensed to Santaliestra Limited and is protected by applicable intellectual property laws.
You may access and use the Website for lawful business and informational purposes only. You may not copy, reproduce, republish, distribute, modify, exploit, or create derivative works from any Website content without our prior written consent, except as permitted by law.
6. No reliance
The Website content is provided for general informational purposes only. It does not constitute legal, financial, technical, or professional advice, and should not be relied upon as such.
7. Availability
We do not guarantee that the Website will always be available, uninterrupted, secure, or error-free. We may suspend, withdraw, modify, or restrict the Website or any part of it at any time without notice.
8. Third-party services and links
The Website may include links to third-party websites or services. We are not responsible for the content, security, availability, or privacy practices of third-party sites.
9. Liability
To the fullest extent permitted by law, we exclude all implied representations, warranties, and conditions relating to the Website.
We will not be liable for any indirect, incidental, consequential, special, or business loss arising from or in connection with the use of, or inability to use, the Website.
Nothing in these Terms excludes or limits liability that cannot be excluded or limited under applicable law, including liability for fraud, fraudulent misrepresentation, or death or personal injury caused by negligence.
10. Privacy and cookies
Use of the Website is also subject to our Privacy Policy and Cookie Policy.
11. Changes to these Terms
We may update these Terms and Conditions from time to time. Updated terms will be posted on the Website with a revised “Last updated” date. Continued use of the Website after any update takes effect constitutes acceptance of the revised Terms.
12. Governing law and jurisdiction
These Terms and Conditions are governed by the laws of Ireland.
The courts of Ireland shall have jurisdiction over any dispute arising from or in connection with these Terms or the Website, subject to any mandatory law that applies otherwise.
13. Contact
Questions about these Terms and Conditions may be sent to:
Santaliestra Limited t/a ProficientHub
Wexford, Ireland
Email: [email protected]